Frequently Asked Questions

Exchanges and Shipping

Can I return or exchange an item? 

Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision. Returns and Exchanges will only be accepted where goods are faulty. An email receipt must be presented as proof of purchase. Products and packaging must be returned in original condition within 10 business days from purchase date. You will be responsible for paying for your own shipping costs for returning your item. We suggest returning your item(s) by tracked delivery, registered post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.  

If you want to check whether your order qualifies for a refund/exchange, please email shop@campquality.org.au  

Am I required to sign for delivery?

Yes, all packages must be signed upon delivery. Please ensure that you provide your daytime delivery address and contact number. Note, we are unable to re-direct orders once dispatched. If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel an additional freight charge may need to be applied prior to dispatch.

What are the shipping costs?

All shipping costs are included in the price of the item.

Can I change or amend my order once it has been placed? 

Yes, however we can only make amendments to your order before dispatch.  We are unable to change or re-direct orders once they have been dispatched. If you need to make any amendments, please email shop@campquality.org.au 

Do you ship internationally? 

For international shipping enquiries please contact shop@campquality.org.au 

How do I make a purchase? 

Shopping at Camp Quality is easy: 

1. Browse our products on the shop homepage – campquality.org.au/shop 
   
2. Once you have found an item, choose your quantity, click on the "Add to Cart" button on the product page.
   a) To add an additional item to your cart click "Continue Shopping"
3. Review the items in your cart by clicking the shopping trolley icon link on the right-hand side of the page. 
   
4. Click on "Checkout" to complete your order. 

Do I need to set up an account to place an order? 

No, you can shop at Camp Quality without creating an account. If you do create an account you'll be able to choose to save your address and card details so you can shop faster next time. 

What payment methods does Camp Quality Shop accept? 

We accept Visa, MasterCard, American Express, Google Pay, PayPal and Shopify Pay. All payments are processed through a secure checkout system provided by Shopify. 

Customer support 

For assistance with delivery information or the online store, please contact shop@campquality.org.au 

Advent Calendars

How long does delivery take and where are the products sent from?

All Advent Calendars will be sent via tracked Australia Post from the Camp Quality office in Sydney, NSW. Please see the Australia Post delivery lead times below: 

NSW: 2-5 business days

Interstate: 5-10 working days after your order has been placed. 

Do the Advent Cards contain new activities to last year?

The Advent Calendar Cards have the same activities to those sold last year. 

If I purchase the Advent Calendar Bags or Hanger will I also receive the Advent Calendar Activity Cards?

Yes, the 25 Advent Calendar Activity Cards come with the Advent Calendar Bags and Wall Hanger. 

What activities are included in the Advent Calendar Cards?

Our Advent Calendar Activity Cards are fun and easy to do at home, like 'Share one good thing you've done for someone else today' or 'Tell funny stories by torch light'. Others might involve pre-planning such as 'Make a decoration for someone you love to put it on their tree' or 'Pick someone a bunch of flowers'.

Do the Advent Calendar Bags come with anything to help hang them up with?

The Advent Calendar Bags are drawstring canvas bags so can be hung on the Christmas tree, or perhaps intertwined within your Christmas lights? 

Does the Wall Hanger come with hooks to hang it?

The Wall Hanger contains two eyelets, but you will need to purchase hooks or twine to hang it on the wall or on the back of a door.

Camp Quality Clothing

How are the Shirt, Hoodie and Rashie orders sent? 

All Shirt, Hoodie and Rashie orders will be sent via tracked Australia Post from our office in NSW or SA. Please see the Australia Post delivery lead times below: 

 

You will be sent an email when your order has been dispatched. Use the tracking number to track the progress of your order. Please note, delays may occur due to extended COVID-19 restrictions and we do not accept PO Box addresses or parcel lockers.