Frequently Asked Questions
How do I make a purchase?
Shopping at Camp Quality is easy:
a. Browse our products on the shop homepage – campquality.org.au/shop
b. Once you have found an item, choose your quantity click on the 'ADD TO CART’ button on the product page.
c. Review the items in your cart by clicking the shopping trolley icon link on the right-hand side of the page.
d. Click on 'CHECKOUT’ to complete your order.
Do I need to set up an account to place an order?
You can shop at Camp Quality without creating an account.
However, if you create an account and you'll be able to save your address and card details so you can shop even quicker next time
What payment methods does Camp Quality Shop accept?
We accept Visa, MasterCard, American Express, Google Pay, Apple Pay, PayPal and Shopify Pay. All payments are processed through a secure checkout system provided by Shopify.
How long does delivery take and where are the products sent from?
All Keep Cup orders will be sent via tracked Australia Post from our office in Sydney, Australia.
All Hoodie and Rash Vest orders will be sent via tracked Australia Post from our office in Brisbane, Australia. You will be sent an email when your order has been dispatched. Watch out for this email so you can track the progress of your order from our doorstep to yours!
PLEASE NOTE: WE DO NOT ACCEPT PO BOX ADDRESSES.
Please note that we are unable to re-direct orders once they have been dispatched. If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.
Please see the Australia Post delivery lead times below:
Keep cups orders
NSW: Metro 1-2 business days, Country 3-5 business days
Interstate: 3-6 business days
Hoodie and Rash Vest Orders
QLD: Metro 1-2 business days, Country 3-5 business days
Interstate: 3-6 business days
Unfortunately, we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for delivery delays following the dispatch of your order which are due to insufficient delivery information provided within your order or failed attempted deliveries. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you)..
Can I change or amend my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item or edit your billing and shipping details.
However, we are unable to change or re-direct orders once they have been dispatched.
If you need to make any amendments, please email firstname.lastname@example.org
Can I return or exchange an item?
Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision. Returns and Exchanges will only be accepted where goods are faulty. An email receipt must be presented as proof of purchase. Products and packaging must be returned in original condition within 10 business days from purchase date. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you want to check whether your order qualifies for a refund/exchange, please email email@example.com
To return your product, you should mail your product to:
Level 1, 182 Blues point Road
McMahons Point, 2060, NSW
We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.
Do you ship to international addresses?
Yes, for international shipping inquiries please contact firstname.lastname@example.org
For any assistance with delivery information, please contact email@example.com