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Frequently Asked Questions


Can I return or exchange an item?  

Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision. Returns and Exchanges will only be accepted where goods are faulty. An email receipt must be presented as proof of purchase. Products and packaging must be returned in original condition within 10 business days from purchase date. You will be responsible for paying for your own shipping costs for returning your item. We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer. 

If you want to check whether your order qualifies for a refund/exchange, please email shop@campquality.org.au 

 

How long does delivery take and where are the products sent from? 

All Keep Cup orders will be sent via tracked Australia Post from our office in Sydney, Australia. 

All Hoodie and Rash Vest orders will be sent via tracked Australia Post from our office in Brisbane, Australia. You will be sent an email when your order has been dispatched. Watch out for this email so you can track the progress of your order from our doorstep to yours! 
 
Please see the Australia Post delivery lead times below: 
 
Keep cups orders 
NSW: Metro 1-2 business days, Country 3-5 business days 
Interstate: 3-6 business days 
 
Hoodie and Rash Vest Orders 
QLD: Metro 1-2 business days, Country 3-5 business days 
Interstate: 3-6 business days 

You will be sent an email when your order has been dispatched. Watch out for this email so you can track the progress of your order from our doorstep to yours! 

PLEASE NOTE WE DO NOT ACCEPT PO BOX ADDRESSES. 

All packages must be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number. We suggest delivery direct to your office. Please note that we are unable to re-direct orders once they have been dispatched. If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch. 

Can I change or amend my order once it has been placed? 

Before your purchases have been prepared for dispatch we can cancel an item or edit your billing and shipping details. 
However, we are unable to change or re-direct orders once they have been dispatched. 
If you need to make any amendments, please email shop@campquality.org.au 

Do you ship to international addresses? 

For international shipping enquiries please contact shop@campquality.org.au 

Customer Support 

For any assistance with delivery information, please contact shop@campquality.org.au 

For any assistance in relation to the online shop please contact shop@campquality.org.au 

How do I make a purchase? 

Shopping at Camp Quality is easy: 
a. Browse our products on the shop homepage – campquality.org.au/shop 
b. Once you have found an item, choose your quantity click on the 'ADD TO CART’ button on the product page. 
c. Review the items in your cart by clicking the shopping trolley icon link on the right-hand side of the page. 
d. Click on 'CHECKOUT’ to complete your order. 

Do I need to set up an account to place an order? 

You can shop at Camp Quality without creating an account. 
However, if you create an account and you'll be able to save your address and card details so you can shop even quicker next time 

What payment methods does Camp Quality Shop accept? 

We accept Visa, MasterCard, American Express, Google Pay, Apple Pay, PayPal and Shopify Pay. All payments are processed through a secure checkout system provided by Shopify.