Refund policy

Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision. Returns and exchanges will only be accepted where goods are faulty. An email receipt must be presented as proof of purchase. Products and packaging must be returned in original condition within 10 business days from purchase date. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping will be deducted from your refund. 

If you want to check whether your order qualifies for a refund/exchange please email shop@campquality.org.au 

To return your product, you should mail your product to: 
Camp Quality 
Level 1, 182 Blues Point Road 
McMahons Point 
2060 
NSW 

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost or damaged in transit. Return postage costs are the responsibility of the customer. 

From time to time, we experience shortages of products and may need to swap a product you have ordered for an alternative, similar product. The above exchange and refund terms also apply to any swap products.